Payment and Refund Policy
Last updated: 29 October 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through showelix. The site provides an informative resource dedicated to audiovisual production excellence, covering broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. It governs payments made by customers in the United Kingdom for access to online courses, downloadable materials, and associated services. The policy does not cover physical goods or third-party products sold elsewhere.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and are inclusive of applicable value added tax at the current UK rate. No hidden charges apply at checkout, but customers are responsible for any currency conversion fees imposed by their payment provider. Promotional discounts are clearly marked and valid only for the stated period. Taxes are calculated automatically based on the customer's location within the United Kingdom.
Accepted Payment Methods, Payment Authorisation and Payment Security
We accept major credit and debit cards, PayPal and bank transfers. Payments are authorised in real time through secure third-party processors that comply with PCI DSS standards. Card details are never stored on our servers. Authorisation confirms sufficient funds and may involve a temporary hold that is released if the transaction is declined. Strong customer authentication under UK regulations is applied where required.
Order, Booking or Service Confirmation and When a Contract Is Formed
A contract is formed once you receive an email confirmation that your payment has been successfully processed and your course access has been activated. This confirmation includes order details, access instructions and a summary of the applicable terms. Until this point, no binding agreement exists and you may cancel without penalty.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of purchase during which you may cancel for any reason. For digital content, this right is lost once you begin downloading or streaming the material, provided you have given explicit prior consent to immediate performance and acknowledged that the right will be lost.
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available for unused courses within the cooling-off period if no substantial content has been accessed. Once significant portions of a course have been viewed or downloaded, refunds are not granted except in cases of technical fault on our side. Promotional bundles, gift vouchers and completed live event recordings are non-refundable. Subscriptions are cancelled at the end of the current billing cycle with no partial refunds.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and a brief explanation. Include any supporting evidence such as screenshots of access issues. Requests must be submitted within the relevant time limits. We acknowledge receipt within two working days and aim to respond fully within fourteen days.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each request is reviewed by our support team. We inspect access logs to confirm the extent of content usage. If approved, you receive written confirmation by email. If rejected, we provide clear reasons and information on any further steps such as contacting the Financial Ombudsman Service where appropriate.
Refund Method, Processing Time and When Funds Should Reach the Customer
Approved refunds are returned to the original payment method. Credit card refunds typically appear within five to ten working days, while PayPal refunds are usually processed within three working days. Bank transfers may take up to seven working days. We notify you once the refund has been issued.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers
Digital courses are supplied immediately upon purchase. By proceeding you agree to waive the 14-day right to cancel once access begins. Subscription renewals are charged automatically unless cancelled at least 48 hours before the renewal date. Promotional offers are subject to the same refund rules as standard purchases unless stated otherwise at the time of sale.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments are retried once automatically. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as refund requests and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and reporting to relevant authorities in line with UK law.
Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or UK GDPR and the Data Protection Act 2018. You retain the right to claim compensation for faulty digital content or services. Disputes may be referred to alternative dispute resolution or the courts of England and Wales.
Contact Route, Policy Changes and Last Updated Date
For questions about this policy contact us via the form on our Contacts page or by emailing [email protected]. We may update the policy to reflect legal changes or service modifications. The current version is always available on this page and the date of the last update appears at the top. Continued use of the site after changes constitutes acceptance of the revised terms.